Shipping

UK Delivery – All pieces are shipped Royal Mail Special Delivery. The standard cost is £7.45 per order, although multiple piece orders may cost more (you will receive email notification should this apply). We will endeavor to dispatch within ten days of receipt of order, but if you have any special delivery requirements (including international shipping) please drop us an email at info@goldierox.com.

Exchange Policy

If for any reason you are not entirely satisfied with your purchase at Goldie Rox we are happy to offer a 14 day exchange policy, subject to the following terms: You must return the goods to us within 14 days of the date shown on your order dispatch confirmation email, and in the condition it was sold. Therefore undamaged, unworn and in its original packaging along with your original order number. Goldie Rox does not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit. We recommend you return items via an insured and reliable postal service, for example Royal Mail Special Delivery Service. Postage cost will not be refunded. We offer a resizing service, should the sizes available not fit you. Please get in touch for a quote. Exchanges are of course possible within the terms set out above. Bespoke or made to order pieces, or jewellery altered to a customer request, are exempt from any credit note or exchange. In the rare event that goods are delivered faulty or damaged please email us at info@goldierox.com so we can arrange a replacement or a credit note. If the package you receive is damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement. We will bear the costs of postage to return the goods and issue a re-delivery.

Disclaimer 

As all items are individually handmade alongside the natural variation in semi precious stones, there will invariably be small discrepancies from time to time between the photograph on the website and the received item. Inclusion of multiple orders of the same item. Goldie Rox cannot be held responsible for this.

Goldie Rox cannot guarantee the 'lifelong' properties of the gold plate and stones used in the items of jewellery. To ensure that your purchase retains its appearance, regularly polish your jewellery. You should also store all items separately to avoid tangling. Lay long necklaces flat when taken off. The use of perfume, cosmetic, hair and body sprays onto jewellery may alter its appearance over time. Do not wear items of jewellery when swimming, sleeping, bathing, gardening or undertaking strenuous exercise.

Goldie Rox has no knowledge of any infringement of copyright on this site, or in the information provided.

The material on this web site is subject to change.  Particulars are for guidance only and do not form any part of a contract or agreement.

If an item is shown incorrectly due to a technical error, Goldie Rox reserves the right to cancel any order for that item.

Goldie Rox will not be held liable for any direct, indirect, special incidental or consequential damages arising out of the use any items bought from this site.

Jewellery Care 

Please remember that all jewellery is delicate, especially when it's handmade. I recommend laying necklaces flat when you take them off at night to avoid them becoming tangled. Take special care with the Tooth Pick as it is quite sharp. And please be mindful that some jewels may pull on jumpers and other clothes.